We are seeking an IT Support Specialist to provide hands-on support for our EHR platform, business applications, and technology initiatives. This role combines EHR support, user administration, project coordination, and IT operations support in a healthcare environment. The ideal candidate can work independently, troubleshoot effectively, and manage multiple priorities with minimal supervision.
Key Responsibilities
* Support and troubleshoot eClinicalWorks (eCW) and other clinical/business applications.
* Provide end-user training and system support.
* Manage user access, role changes, and account deactivations.
* Maintain and resolve tickets through the IT ticketing system.
* Assist with information security policies, procedures, and security awareness initiatives.
* Coordinate technology projects, vendors, and service providers.
* Support endpoint, hardware, network, phone, and device deployments.
* Create and maintain technical documentation, procedures, and project runbooks.
Qualifications
Required:
* 3+ years of IT support, healthcare IT, or EHR support experience.
* Strong troubleshooting and customer support skills.
* Experience with Microsoft 365 and ticketing systems.
Ability to manage projects and priorities independently.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.